Frequently Asked Questions (FAQs)

Last Updated: Dec 1, 2025

1. How long will it take to receive my order?

The time from when you place your order to when you receive the goods is about 5 to 28 days. Of which, 2-3 days for us to prepare the goods and the delivery time is from 3 to 21 days depending on your address and the shipping method you choose (standard or express shipping). You can read the details in our Shipping Policy.

2. Do you ship internationally?

Yes, we offer worldwide shipping! We work with trusted logistics partners to ensure a smooth and timely delivery experience.

3. Is it safe to shop online at SneakerDailyUs?

Absolutely! We prioritize your privacy and security. Your personal information will never be rented, sold, or shared with third parties. For more details, please check our Private Policy.

4. Can I modify my order after placing it?

Unfortunately, once an order is confirmed, we cannot make changes to items, sizes, designs, or addresses. Please double-check all details before finalizing your purchase.

5. Can I cancel my order?

Yes, you may cancel your order before it ships for a full refund. Once the order has shipped, cancellations are no longer possible, and you will need to follow our Return, Refund & Exchange Policy get more detail.

To request a cancellation, contact us at support@sneakerdailyus.com as soon as possible.

6. Can I return or exchange an item?

We accept returns or exchanges within 30 days of delivery, provided the item is unused, in its original condition, and includes proof of purchase. However, we do not accept returns or exchanges for customer mistakes in selecting size, color, or style.

For defective or incorrect items, we will cover return shipping costs. Please review our Return, Refund & Exchange Policy for more details.

7. What if I haven’t received my package?

If your tracking status shows as “Delivered” but you have not received your order, please:

• Check around your property, with neighbors, or at your local post office.
• Contact the shipping carrier for further details.
• If the issue persists, reach out to our support team at support@sneakerdailyus.com for assistance.

For any further inquiries, don’t hesitate to contact us—we’re happy to help!